Terms of Service

South Bay Pest Pros is a trade name of West LA SH LP ("we," "us," "our"). These Terms of Service ("Terms") govern your use of southbaypestpros.com (the "Site").

1. Description of service

The Site operates a referral and matching platform that connects users seeking pest control services with independent, third-party licensed pest control providers ("Providers") operating in the South Bay area of Los Angeles County, California.

We do not perform pest control services ourselves. Providers are independent businesses, not our employees, agents, contractors, or partners. We do not supervise, control, or guarantee the work performed by any Provider.

2. No warranty on provider services

While we take steps to verify that Providers hold a valid license at the time they join our network, we do not warrant or guarantee:

• The quality, safety, timeliness, or outcome of any service performed by a Provider
• That a Provider's license, insurance, or certifications remain current at all times
• That any Provider will accept, complete, or honor a service request

Any agreement for pest control services is solely between you and the Provider. Pricing, scheduling, guarantees, and service terms are set by the Provider, not by us, unless otherwise stated.

3. Eligibility and accurate information

You agree to provide accurate, current information when submitting a request. You must be at least 18 years old to submit a request.

4. How we contact you

When you submit a request, we and/or the matched Provider will contact you by phone or email about your service request. Text messaging is not part of this: SMS is a separate, optional opt-in described in the SMS Terms below, and is never a condition of submitting a request, using the Site, or accepting these Terms. See our Privacy Policy for details on how your information is used and shared.

5. SMS Terms

Program name: South Bay Pest Pros Service Updates, operated by West LA SH LP.

Opt-in required: we send text messages only to users who opt in via the optional SMS consent checkbox on our service request form or by texting us first. Consent to receive text messages is not required to use the Site or to request service, and neither using the Site nor accepting these Terms constitutes consent to receive text messages.

Description: text messages about your pest control service request, including confirmations, scheduling updates, and customer care.

Message frequency varies. Message and data rates may apply.

Opt out: reply STOP at any time; you will receive one confirmation message and no further messages.

Help: reply HELP or contact info@southbaypestpros.com or (424) 999-7750.

Carriers are not liable for delayed or undelivered messages.

Consent to receive texts is not a condition of any purchase or service.

For details on how we handle your information, see our Privacy Policy.

6. Limitation of liability

To the fullest extent permitted by law, South Bay Pest Pros and its officers, employees, and affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from:

• Services performed (or not performed) by any Provider
• Property damage, personal injury, or any other harm arising from a Provider's work
• Delays, errors, or failures in the matching process
• Your reliance on any information provided on the Site

Your sole remedy for dissatisfaction with a Provider's work is to address it directly with that Provider.

7. Disclaimers

The Site and its content are provided "as is" without warranties of any kind, express or implied, including accuracy of pricing estimates, service area coverage, or Provider availability.

8. Intellectual property

All content on the Site, including text, graphics, and design, is owned by or licensed to South Bay Pest Pros and may not be copied or reused without permission.

9. Changes to these Terms

We may update these Terms at any time. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

10. Governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any disputes shall be resolved in the state or federal courts located in Los Angeles County, California.

11. Contact us